View Vacancy -- First Response Advisor

Customer Care
Prosperity, Development and Frontline Services
Prosperity and Development
Grade 6
£10.97 per hour
Permanent Part Time

The Council is committed to continuously improving frontline service delivery. This reflects the drive for more integrated service provision, increasing demands from the public, and the Council’s dedication to create a more accessible organisation with an ever-increasing positive relationship with local people.

Positions have arisen, within the Customer Care Directorate, to prioritise, handle and action calls within our Adult Social Care First Response Service.

You will receive calls from adults wishing to access Social Care services across Rhondda Cynon Taf, in line with processes and protocols will escalate as and when necessary. You will also pro-actively contact service users, in line with a preventative approach to their health and well-being.

You will work as part of a team rota that covers the service between the hours of 8.30am and 18.30pm, Monday to Friday.

Excellent communication skills, particularly telephone techniques, are required. Effective use of ICT systems is also essential. Experience of working in a team and in a Contact Centre environment is also a requirement.

You will be an individual with a positive, can-do attitude and a desire to deliver outstanding customer service.

For more information please contact Chris Phillips, Advisor Services Manager on (01443) 425034.

In view of the large number of Application Forms which are currently being submitted individual applications are not acknowledged. Consequently if you do not hear from us within four weeks of the closing date, please assume that your application is unsuccessful on this occasion. In which case you are thanked for the interest you have shown in applying for a position within the Council.

Contact Centre
Ty Elai
Dinas Isaf East
CF40 1NY
6 January 2020
If you'd like to apply for this vacancy in Welsh, please use the 'Newid Iaith/Change Language' link at the top of this page to take you to the Welsh version of this advert, from which you can apply in Welsh.